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IKEA in Russia resumes operation of customer support center, return and exchange department, while stores remain closed

As from June 1, IKEA in Russia opens the office for exchange and return of previously purchased goods. The customer support center also starts working, on a daily basis. In the meantime, stores will remain closed for customers.

IKEA suspended stores operation in Russia and Belarus since March 4. The company promised to maintain all working conditions for 15 thousand employees for three months, while continuing to monitor the situation. Some employees were transferred to work with the return of goods and to maintain stores, warehouses and company systems. All employees of temporarily closed stores will receive salaries until August.

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